Our goal is to provide the best possible customer service to ensure an enjoyable shopping experience for our customers. Please read our service policy carefully to understand how we handle various customer service issues.
- Our customer support team is available to assist you with any questions or concerns you may have.
- You can contact us via email, phone, or live chat during our business hours, as specified on our website.
- We strive to respond to all customer inquiries within 24 hours.
- We provide accurate and detailed product information on our website to help you make an informed purchase.
- If you have any questions about a product, please contact us before placing your order.
Order Changes and Cancellations
- If you need to make changes to your order, such as adding or removing items, please contact us immediately.
- We will do our best to accommodate your request, but we cannot guarantee that changes can be made after your order has been processed.
- If you need to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be cancelled.
Returns and Exchanges
- We accept returns and exchanges for most products, subject to our return policy.
- If you receive a damaged or defective item, please contact us within 7 days of delivery to arrange for a return or exchange.
- Shipping costs for returns or exchanges are the responsibility of the customer.
- Refunds will be issued in the original form of payment, unless otherwise specified.
- Refunds may take up to 10 business days to process, depending on your payment provider.
- We respect your privacy and are committed to protecting your personal information.
We hope that our service policy provides you with the necessary information to have a positive shopping experience with us. If you have any questions or concerns, please do not hesitate to contact us.